Shipping Policy
Effective Date: July 11, 2025
1. Shipping Cost
Shipping fees are calculated in real time based on rates provided by our logistics partners. Prices may fluctuate depending on the destination country, parcel weight, and peak seasons. Final shipping cost will be shown at checkout.
2. Shipping Methods & Estimated Delivery Time
We offer Standard Shipping and Express Shipping options depending on your location and delivery urgency.
✦ Standard Shipping
| Region | Carrier | Estimated Time |
|---|---|---|
| USA, Australia, EU, Brazil, Israel, etc. | YunExpress | 7–15 business days |
| Canada, New Zealand | UBI Express | 8–11 business days |
| Southeast Asia | Aiyi Special Line | 7 business days |
| Japan | YD Special Line | 7 business days |
| UAE, Saudi Arabia | HL Special Line | 7 business days |
| Other Countries | 4PX or EUB | 10–25 business days |
| China | SF Express | Varies by region |
Note: Tracking information will be provided via email once your order is dispatched.
✦ Express Shipping
- Carrier: FedEx (default)
- Estimated Delivery Time: 5–8 business days
3. Customs Duties & Import Taxes
For Express Shipping (FedEx, DHL):
- Customs duties may apply due to strict inspections.
- Buyers are responsible for paying the applicable customs clearance fees.
- Fees are determined by your local customs and cannot be estimated in advance.
For Standard Shipping:
- For channels other than DHL/FedEx, Madeway may initially cover customs duties.
- However, the fee will be calculated and charged separately to the customer afterward.
Customs Inspection Notice:
- Customs inspections are random.
- If your parcel is selected, you must cooperate with the courier to pay the duties.
- For non-urgent orders, we recommend choosing YunExpress to reduce customs risk.
4. Shipping Notes
- Delivery times are estimated and not guaranteed.
- Business days exclude weekends and public holidays.
- Delays may occur during peak seasons, customs inspections, or due to extreme weather.
- We are not liable for courier-related delays or customs issues.
5. Contact Us
If you have any questions about your shipping or tracking, feel free to contact us:
Email: support@madeway.com